At AG ESPRESSO, we want every customer to enjoy their coffee equipment with confidence. If you are not completely satisfied with your purchase, our Refund Policy explains the conditions and process for returns, exchanges, and refunds.
Return Period
Customers may request a return within:
30 days after receiving the product
To be eligible for a return, the product must meet all return requirements listed below.
Return Conditions
Returned products must:
- Be unused or in like-new condition
- Include the original packaging
- Include all accessories, manuals, and included components
- Have no scratches, damage, stains, or signs of misuse
Products that are returned incomplete, damaged, or showing excessive use may not be eligible for a full refund.
Espresso Machines & Coffee Grinders
For espresso machines, grinders, and other coffee equipment, products must be returned in a condition suitable for resale.
Please ensure that:
- The machine has been properly cleaned
- No coffee residue, water marks, or stains remain
- All original parts and accessories are included
- The original product packaging is returned
Non-Returnable Items
The following products are not eligible for return:
- Customized or modified products
- Products damaged due to improper use
- Products returned without original accessories or packaging
- Gift cards or promotional items
How to Request a Return
Before sending any product back, please contact our support team to request return authorization.
Please provide:
- Order number
- Customer name
- Reason for return
- Photos or videos of the product condition (if applicable)
Our team will review your request and provide return instructions.
Return Shipping
For returns caused by personal preference, incorrect ordering, or other non-quality issues, customers are responsible for return shipping costs.
We recommend using a trackable shipping service for returned packages. AG ESPRESSO is not responsible for packages lost during return shipping.
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us within:
7 days after delivery
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
Our support team will evaluate the issue and provide the appropriate solution, including repair, replacement, or refund when applicable.
Refund Process
Once we receive and inspect your returned product, we will send you a confirmation email regarding your refund status.
If approved, your refund will be processed to the original payment method.
Please allow:
5–10 business days
for the refund to appear in your account, depending on your payment provider.
Restocking Fee
In some cases, products returned with missing accessories, excessive cleaning requirements, or signs of use may be subject to a restocking fee.
The restocking fee will depend on the condition of the returned product and will be communicated before processing the refund.
Exchanges
If you receive a defective or damaged product, please contact us first. We will evaluate your request and provide assistance with replacement options.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot always be cancelled and may need to follow the return procedure after delivery.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: feichangniucoffee@163.com