At AG ESPRESSO, we are committed to providing reliable coffee equipment and dependable after-sales support. This Warranty Policy explains the warranty coverage available for eligible AG ESPRESSO products purchased through our website.
Warranty Period
Eligible AG ESPRESSO products are covered by a:
1-year limited warranty from the original date of purchase
During the warranty period, eligible products are covered against defects in materials or workmanship under normal use.
Warranty Coverage
This limited warranty applies to manufacturing defects or failures caused by defective materials or workmanship during the warranty period.
To remain eligible for warranty service, products must be installed, operated, cleaned, and maintained according to the applicable product instructions and technical requirements.
What the Warranty Does Not Cover
This warranty does not cover damage or failure caused by:
- Normal wear and tear
- Cosmetic scratches, dents, discoloration, or appearance-related changes that do not affect normal operation
- Accident, misuse, abuse, neglect, or improper handling
- Improper installation or operation
- Incorrect voltage, incompatible electrical supply, or unstable power conditions
- Poor water quality, mineral buildup, scale, or insufficient cleaning and maintenance
- Fire, flooding, liquid intrusion, external impact, or other external causes
- Unauthorized modification, disassembly, or repair
- Use of incompatible accessories, replacement parts, or cleaning products that cause damage
- Products with removed, altered, or unreadable serial numbers or product identification information
Espresso Machines
Commercial espresso machines must be installed and operated according to the electrical, water supply, drainage, and installation requirements specified for the applicable model.
Before installation, customers are responsible for confirming that the installation location provides the correct electrical supply, water conditions, drainage, and other required installation conditions.
Damage caused by incorrect installation, unsuitable water quality, excessive scale buildup, or incompatible electrical supply is not considered a manufacturing defect.
Coffee Grinders
Coffee grinders must be operated and maintained according to the applicable product instructions.
Damage caused by foreign objects, improper grinding materials, excessive residue buildup, unauthorized disassembly, incorrect electrical supply, or improper cleaning may not be covered under warranty.
How to Request Warranty Service
If your product develops a problem during the warranty period, please contact our support team before attempting to repair or return the product.
Please provide:
- Order number or valid proof of purchase
- Product model
- Serial number, if applicable
- Description of the problem
- Photos or videos showing the issue
Our support team will review the information and provide the appropriate service instructions.
Warranty Resolution
After evaluating an eligible warranty claim, AG ESPRESSO may provide one of the following solutions depending on the nature of the issue:
- Technical troubleshooting or support
- Repair of the affected product or component
- Replacement parts
- Product replacement when repair is not reasonably available
The appropriate warranty solution will be determined after the product issue has been evaluated.
Warranty Shipping
Depending on the product and the nature of the warranty claim, AG ESPRESSO may provide instructions for replacement parts, repair service, product return, or other service arrangements.
Please do not return any product without first contacting our support team and receiving return or service instructions.
Proof of Purchase
Valid proof of purchase may be required before warranty service can be provided.
Please retain your order confirmation, invoice, or other purchase documentation for warranty purposes.
Unauthorized Repairs
Please do not disassemble, modify, or attempt unauthorized repairs before contacting AG ESPRESSO.
Unauthorized repairs, modifications, or replacement of components may affect warranty eligibility.
Consumer Rights
This limited warranty provides additional warranty coverage and does not limit any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about our Warranty Policy or need warranty support, please contact us:
Email: feichangniucoffee@163.com