At AG ESPRESSO, we are committed to delivering your coffee equipment safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and other important shipping information.
Order Processing Time
All orders are processed after payment confirmation.
Most in-stock orders are processed within:
1–3 business days
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional periods, or product launches, processing times may be slightly extended.
Shipping Methods & Delivery Time
After your order has been processed, delivery times depend on your shipping location and selected carrier.
United States
Estimated delivery time:
3–7 business days
International Orders
Estimated delivery time:
7–15 business days
International delivery times may vary depending on customs clearance procedures and local carriers.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to become active after shipment.
You can use the tracking number provided to monitor your package delivery status.
Shipping Costs
Shipping costs are calculated based on:
- Shipping destination
- Product weight
- Package dimensions
- Selected shipping method
The final shipping cost will be displayed during checkout before payment.
International Shipping, Duties & Taxes
For international orders, additional customs duties, taxes, or import fees may apply depending on your country or region.
Customers are responsible for any customs charges required by local authorities.
AG ESPRESSO is not responsible for delays caused by customs clearance, government regulations, or local carrier procedures.
Shipping Delays
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier delays
- Customs inspections
- Public holidays
- Incorrect shipping information
If your shipment is delayed, our support team will assist you whenever possible.
Lost or Damaged Packages
We carefully package every order to ensure your coffee equipment arrives safely.
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days after delivery or the expected delivery date.
Please provide the following information:
- Order number
- Photos of damaged packaging and product (if applicable)
- Description of the issue
Our support team will review your request and provide assistance with the next steps.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered due to incorrect address information, additional shipping charges may apply for reshipping.
Signature Required for High-Value Orders
For certain high-value coffee machines or equipment orders, a signature may be required upon delivery to ensure secure receipt.
Contact Us
If you have any questions regarding your shipment, please contact us:
Email: feichangniucoffee@163.com